Related Searches: Tea Vitamin Nutrients Ingredients paper cup packing

Food & Health Ingredients
Health & Nutrition
Processing & Packaging
Starch & Starch Derivatives

Azelis improves on customer service

ingredientsnetwork 2019-05-20
Share       

Azelis conducts a bi-annual principal satisfaction survey. The third one took place in late 2018, and overall scores increased from 3.91 in 2016 to 4.06 (out of 5) in 2018.

According to the company, the survey shows continued good performance in principal management, long-term partnership, friendliness of the staff, strategic alignment, transparency and professionalism.

 

Improved performance was recorded for sales forecast, in-depth knowledge of principal products, limited staff turnover and raising and handling customer complaints in the appropriate way.

 

The bi-annual survey is in line with Azelis’ strategic ambition to consistently deliver an excellent performance for its principal partners.

 

The survey is sent to 100 principals and the most recent one saw a response rate of 70%.

 

Compared to the 2016 principal satisfaction survey, Azelis has improved most in sales forecasting, in-depth knowledge of principal products, limited staff turnover and raising and handling customer complaints in the appropriate way.

 

Dr. Hans Joachim Müller, Azelis group CEO, said: “Partnerships are at the heart of our business and I am grateful that our partners took the time and effort to share their perception about our work with us. Without their feedback, we would not be in the position to fine-tune our actions and constantly improve our service. We are proud of our continued enhanced performance but will not stop there - continuously driving improvement is a core value of Azelis. Eventually I would like to take this opportunity to thank everybody in Azelis whose hard work and dedication were instrumental in this excellent performance.”

E-newsletter

Subscribe to our e-newsletter for the latest food ingredients news and trends.

Tags

Recommended Products

Laboratory Homoqenizer

Laboratory Homoqenizer

Vacuum rake dryer

Vacuum rake dryer

Sucrose Esters

Sucrose Esters

Dynamic  Weighing Rejector

Dynamic Weighing Rejector

Top

SJGLE B2B Website : 中文版 | ChineseCustomer Service: 86-400 610 1188-3 ( Mon-Fri 9: 00-18: 00 BJT)

About Us|Contact Us|Privacy Policy|Intellectual Property Statement

Copyright 2006-2023 Shanghai Sinoexpo Informa Markets International Exhibition Co Ltd (All Rights Reserved). ICP 05034851-121