Waitrose & Partners is recalling Waitrose N°1 Charentes Butter Croissants, packs of 2 units because they have been filled with an incorrect product which contains soya that is not declared on the label. This means the product is a possible health risk for anyone with an allergy to soya.

Risk statement

Allergen(s): Soya

This product contains soya making the product a possible health risk for anyone with an allergy to soya.

Action taken by the company

Waitrose is recalling the above product from customers and has contacted the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.

Our advice to consumers

If you have bought the above product and have an allergy to soya, do not eat it. Instead contact Waitrose customer service on 0800 188 881, Option 4 to arrange a refund. If customers are making an essential trip to a Waitrose store they can return the item in-store for a full refund.

about allergy alerts

Sometimes there will be a problem with a food product that means it should not be sold. Then it might be withdrawn (taken off the shelves) or recalled (when customers are asked to return the product). Sometimes foods have to be withdrawn or recalled if there is a risk to consumers because the allergy labelling is missing or incorrect or if there is any other food allergy risk. When there is a food allergy risk, the FSA will issue an Allergy alert.

Ref: FSA-AA-25-2020