Most frontline workers (94%) are willing to go the extra mile for their company’s success, according to the nclick="javascript:window.open('https://kahoot.com/business/learning-on-the-frontline/', '_blank', 'noopener'); return false;">2023 Workplace Culture Report from Kahoot!. But they need more opportunities to prove their motivation and dedication. 

The vast majority (93%) of the 1,626 full-time frontline workers who participated in the survey expressed a desire to keep learning and developing their skills at work, and 87% are confident about their ability to acquire new skills. Such opportunities would also convince them to stay with their employer longer — 64% would stay at least an extra six years and 44% would add another decade or more to their employment.

only 9% of the surveyed workers had no interest in advancing their careers, with the rest aspiring to upskill in their current role (26%), move into other departments or roles within the company (20%), pursue a management or supervisor position (19%), or work their way to the executive/C-suite level (18%).

Despite this ambition, many frontline employees feel that their company isn’t helping them progress. More than three in 10 (32%) believe their employer isn’t investing enough in their growth, and 25% say they’re left to develop knowledge and skills on their own. Nearly half (48%) perceive disparities in training opportunities between frontline and corporate employees. 

According to surveyed frontline workers, employers can best support their professional development through:

• Regular training sessions and workshops (38%)
• Constructive feedback and guidance (37%)
• Access to online learning resources (32%)
• Clear career advancement paths (32%)
• Regular check-ins focused on career development (26%)